At Barkat Bazar, customer satisfaction is important to us. We aim to provide quality products and a smooth online shopping experience for customers across Pakistan. Please read our refund and return policy below to understand how we handle returns, exchanges, and refund requests.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review your concern.
To help us process your request:
Contact us as soon as possible after receiving your order.
Provide your order details and a clear description of the issue.
Share clear photos or a video showing the damaged, defective, or incorrect product when requested.
Keep the product, packaging, and included accessories until your request has been reviewed.
Returns or exchanges are subject to review and approval by Barkat Bazar.
Some products may not be eligible for return or exchange, including:
Products damaged through misuse, mishandling, or improper care after delivery.
Products returned without prior approval.
Used products that are not eligible for return under applicable consumer protection requirements.
Any product-specific return restrictions will be communicated where applicable and will not override your rights under applicable law.
If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team. We will review the issue and inform you of the available resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
Once your refund request has been reviewed and approved, we will explain the next steps.
Refunds will be issued using the original payment method where practical and available. If that is not possible, we will discuss an appropriate alternative with you.
The time required for a refund to appear in your account may depend on your payment provider or bank. We will communicate any relevant details once your request is approved.
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched or delivered.
If payment has already been collected for an order that is successfully cancelled, any applicable refund will be processed according to the circumstances and applicable law.
If a return is approved because a product arrived damaged, defective, incorrect, or incomplete, please contact us for instructions regarding return shipping.
For other approved returns, any applicable shipping costs will be communicated before the return is arranged.
To request a return, exchange, or refund, contact us using any of the following channels:
Phone: 03238433631 / 03094021214
Email: barkatbazar.store@gmail.com
Instagram: @barkatbazar.pk
Facebook: Barkat Bazar
You can also send us a direct message on Facebook or Instagram. Please include your order number, the reason for your request, and supporting photos or videos if relevant.
Barkat Bazar reserves the right to update this Refund Policy when necessary. Any updated policy will be published on this page. Changes will not remove rights that customers have under applicable law.
If you have any questions about our refund, return, or exchange process, please contact Barkat Bazar through our phone numbers, email, Facebook, or Instagram. We are here to help make your shopping experience as smooth as possible.
Thank you for shopping with Barkat Bazar!